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Terms and Conditions

Welcome to the website of Action Chiropractic and Sports Injury Center (“Action Chiropractic,” “Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of https://takeactionchiro.com/ (the “Site”), including our online appointment request system, payment portal, newsletter, WhatsApp integration, contact forms, and all digital content and services made available through the Site.


By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must discontinue your use of the Site immediately.


1. Medical Information Only; No Doctor-Patient Relationship


1.1 Informational Purposes Only


All content available on this Site—including articles, blog posts, videos, graphics, treatment descriptions, educational materials, and information regarding services such as Chiropractic Care, Active Release Techniques (ART), Dry Needling, Cold Laser Therapy, and Sports Rehabilitation—is provided solely for general educational and informational purposes.


Nothing on this Site constitutes medical advice, diagnosis, treatment recommendations, or a substitute for professional healthcare.


1.2 No Doctor-Patient Relationship


Your use of this Site—including browsing, submitting forms, using the WhatsApp feature, subscribing to newsletters, requesting appointments, or communicating electronically—does not establish a doctor-patient relationship with Action Chiropractic and Sports Injury Center, Dr. Jason Durnas, Dr. Sam Norgaard, or any member of our clinical staff.


A doctor-patient relationship is established only after you have completed all required patient registration, undergone an in-person clinical evaluation, and have been formally accepted as a patient by our practice.


1.3 Medical Emergencies


Do not ignore professional medical advice or delay seeking treatment because of information found on this Site.
If you believe you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department.


2. Acceptable Website Use


We grant you a limited, revocable, non-exclusive, non-transferable license to access and use this Site solely for personal, lawful, and non-commercial purposes.


You agree not to:

  • Use the Site in any unlawful manner.
  • Interfere with the security or operation of the Site.
  • Attempt unauthorized access to our systems or third-party service providers.
  • Upload malicious software or harmful code.
  • Scrape, copy, harvest, or automate data collection from the Site.
  • Impersonate another person.
  • Submit false or misleading information through our forms or scheduling system.


We reserve the right to suspend or terminate access to the Site, without notice, if we reasonably believe a user has violated these Terms or engaged in unlawful or abusive conduct.


3. Appointment Requests


Appointment requests submitted through our website are provided for your convenience.


Submission of an online appointment request does not guarantee or confirm an appointment.


Appointments become confirmed only after you receive confirmation from our office by telephone, email, text message, or another authorized communication method.


We reserve the right to modify appointment availability based on provider schedules, emergencies, holidays, or operational needs.


4. Communications and Marketing


4.1 Consent to Communications


By voluntarily providing your contact information, you consent to receive communications from us relating to:

  • Appointment confirmations
  • Appointment reminders
  • Billing notices
  • Practice updates
  • Customer service communications
  • Marketing emails and newsletters where permitted by law

4.2 Marketing Opt-Out


You may unsubscribe from marketing emails at any time using the unsubscribe link contained in the email or by contacting our office.
You may opt out of SMS marketing by replying “STOP” where applicable.


Operational communications relating to appointments or your account may still be sent as necessary.


4.3 Electronic Communication Risks


Standard email, SMS, and messaging platforms—including WhatsApp—may not provide complete security.


Please do not transmit Protected Health Information (PHI), medical records, Social Security numbers, insurance information, or other confidential medical information through these communication methods unless specifically instructed by our office.


5. Online Payments and Financial Responsibility


5.1 Payment Processing


Our Site provides a secure online payment option for patient convenience.


Payments are processed through reputable third-party payment processors. Action Chiropractic does not store complete payment card information on its servers.


5.2 Authorization


By submitting payment information, you represent that you are authorized to use the selected payment method and authorize our payment processor or us to charge the applicable amount.
5.3 Insurance


Insurance verification is provided solely as a courtesy.
Verification of insurance benefits does not guarantee payment by your insurance carrier.


Patients remain financially responsible for all deductibles, co-payments, co-insurance, denied claims, non-covered services, and any remaining account balances.


5.4 Cancellation Policy


Appointments scheduled through the website remain subject to our current cancellation and missed appointment policy.
Any applicable cancellation or missed appointment fees will be assessed in accordance with the policy in effect at the time of your appointment.


6. Intellectual Property


All Site content—including text, graphics, logos, photographs, videos, software, treatment descriptions, downloadable materials, page layouts, trademarks, service marks, and other intellectual property—is owned by Action Chiropractic and Sports Injury Center or its licensors and is protected by applicable United States copyright, trademark, and intellectual property laws.


Except as expressly permitted, no material from this Site may be copied, reproduced, modified, distributed, transmitted, displayed, published, or otherwise used without our prior written permission.
7. Third-Party Websites and Services


Our Site may contain links to third-party websites or services, including payment providers, mapping services, social media platforms, review platforms, healthcare resources, or other external websites.


These websites operate independently from Action Chiropractic.
We are not responsible for the availability, content, privacy practices, security, or policies of third-party websites.
Accessing third-party websites is at your own risk.


8. Website Availability


We strive to keep our Site accurate and available at all times.
However, we do not guarantee uninterrupted availability or that all information will always be current, complete, or error-free.
We reserve the right to modify, suspend, discontinue, or remove any feature, service, page, or content on the Site at any time without prior notice.


9. Disclaimer of Warranties


TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
ACTION CHIROPRACTIC DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND AVAILABILITY.


WE DO NOT WARRANT THAT THE SITE WILL OPERATE WITHOUT INTERRUPTION, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.


10. Limitation of Liability


TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ACTION CHIROPRACTIC AND SPORTS INJURY CENTER, ITS OWNERS, PHYSICIANS, EMPLOYEES, AGENTS, CONTRACTORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO YOUR ACCESS TO OR USE OF THE SITE, INCLUDING ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, OR COMPUTER SYSTEM DAMAGE.


Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law, including liability for professional healthcare services, which is governed by separate patient agreements or applicable legal requirements.


11. Indemnification


You agree to defend, indemnify, and hold harmless Action Chiropractic and Sports Injury Center, its physicians, employees, affiliates, contractors, licensors, successors, and agents from and against all claims, liabilities, damages, losses, judgments, costs, expenses, and reasonable attorneys’ fees arising out of:

  • your violation of these Terms;
  • your misuse of the Site;
  • your violation of any applicable law; or
  • your infringement of any third-party rights.


12. Force Majeure


Action Chiropractic shall not be responsible for delays or failures in performance caused by circumstances beyond our reasonable control, including natural disasters, severe weather, utility failures, internet outages, cyberattacks, labor disputes, governmental actions, pandemics, public health emergencies, or failures of third-party service providers.


13. Governing Law and Venue


These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles.


Any dispute relating solely to these Terms or your use of the Site shall be brought exclusively in the state or federal courts having jurisdiction over DuPage County or Will County, Illinois.


14. Changes to These Terms


We reserve the right to revise these Terms at any time.
Updated versions will become effective immediately upon posting to this Site unless otherwise stated.


Your continued use of the Site after revised Terms are posted constitutes your acceptance of the updated Terms.


15. Severability and Entire Agreement


15.1 Severability


If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.


15.2 Entire Agreement


These Terms, together with our Privacy Policy, constitute the complete agreement governing your use of this Site.


Clinical care, informed consent, financial policies, HIPAA Notices of Privacy Practices, and other patient-specific agreements executed during treatment remain separate and govern the professional healthcare relationship.


16. Accessibility


Action Chiropractic and Sports Injury Center is committed to providing a website that is accessible to as many users as reasonably possible.


If you experience difficulty accessing any portion of this Site or require assistance obtaining information in an alternative format, please contact our office so we may assist you.


17. Contact Information


If you have any questions regarding these Terms and Conditions, please get in touch with us:


Action Chiropractic and Sports Injury Center

2272 95th Street, Suite 125
Naperville, Illinois 60564

Phone: (630) 699-9858
Email: info@takeactionchiro.com
Website: https://takeactionchiro.com/

Dr. Norgaard’s first exposure to chiropractic was when he was a high school football player at Neuqua Valley in Naperville, Illinois. Nagging injuries led him to Action Chiropractic and Dr. Durnas. He was amazed with the results he got and knew that the treatments provided at Action Chiropractic were the best way to address his ailments.
After high school, Dr. Norgaard left Naperville and attended Central College in Pella, Iowa. While at Central, he majored in biology and played football, further piquing his interest in sports injuries and how to treat them. When he wasn’t in the classroom or on the football field, Dr. Norgaard spent his time volunteering at hospitals, and at various clinics. This is when he really developed a passion for helping people get better.
His experiences as an athlete, chiropractic patient, and volunteer shaped his decision to become a chiropractor.
After graduating from Central, Dr. Norgaard continued his education at Palmer College of Chiropractic.
While at Palmer, Dr. Norgaard took several extracurricular courses focusing on spinal diagnosis and therapy, soft tissue care, and diagnosis and treatment of the extremities. He completed a 4-month internship with Dr. Durnas at Action Chiropractic and Sports Injury Center and further developed his skills as a physician.
He graduated Magna Cum Laude from Palmer in October of 2021 and received the Academic Excellence Award.
After graduation, Dr. Norgaard joined the team at Action Chiropractic and Sports Injury Center. He currently resides in the Naperville area with his wife, Shannon, son, Parker, and dog, Alby.
“I chose to become a chiropractor because I was helped by chiropractic. I was in such discomfort it took me over 3 minutes to put on my socks. After seeing a chiropractor, and regaining the ability to tie my shoes, I realized that taking loads of NSAIDs did not address the fact that there was something causing the pain. The more I learned about it, I found that Chiropractic doesn’t just hide symptoms, like I was trying to do with pills, it fixes the origin of the problem.”
Dr. Durnas graduated from the University of Illinois with a Bachelors of Science Degree in Biology and Bachelors of Arts degree in Chemistry. After graduation he worked in research and development for 3 years and dabbled in powerlifting and professional wrestling. That’s what lead him to chiropractic school. While at Palmer College of Chiropractic, he focused on learning how to best help the athlete. He took several extracurricular courses on how to address soft tissue injuries, how to adjust extremities, and how to better manage sports injuries. He graduated in June of 2012, where we were the Palmer Clinical Excellence Award winner and a keynote speaker at commencement.
In 2019, Dr. Durnas earned his Diplomate from the American Chiropractic Board of Sports Physicians (DACBSP)®. He is only the 427th chiropractor in history to earn this designation, and only the 6th recipient in the history of Illinois. He completed over 300 hours of classroom and online courses focusing on in depth on the diagnosis and treatment of sports injuries, concussions, and emergency procedures, and had over 100 on the field hours with athletes that ranged from cross fitters, professional and high school football players, professional BMX and Motocross riders, triathletes, and runners. Dr. Durnas passed a 6-part practical exam and a 250 question Board exam and contributed a case study involving nerve damage in a professional athlete following a hit to the shoulder.